Certain events can leave you needing financial support. These can include financial hardship, major events, emergencies, life changes and situations involving financial abuse and domestic and family violence.
At CommSec, we have a team dedicated to assisting customers in need of support, and may be able help by:
If you are in need of financial support, please contact 13 15 19 from Monday to Friday between 8am and 6pm (Sydney time). You will be assigned a dedicated case manager, who will ask you questions about your situation and assist you with any immediate enquiries.
You may require financial support for a number of different reasons. Below, you will find additional information on how CommSec can assist you based on your circumstances.
Approved financial assistance plans will:
If you prefer, we can work with a representative nominated by you, such as a financial counsellor. If this is the case, please provide us with their details at any stage of the process.
If you have already applied for financial assistance with CommSec and you are not satisfied with the response, you have the right to lodge a complaint.
Did you know that missed or late payments can impact your credit report? Please click here for more information on credit reporting.
If you are in a situation where you are exposed to financial abuse, we can help empower you to regain control of your finances.
If you are experiencing domestic and family violence (including situations of financial abuse), we can provide confidential support to help you with your immediate banking needs.
For more information or to apply for financial support with CommSec, please contact us on 13 15 19 or +61 2 8397 1206 if calling from outside Australia. We are open 8am and 6pm (Sydney time), Monday to Friday. For additional resources on financial support, including financial hardship, family and domestic violence, and financial abuse, please visit the CBA Financial Support site.
Important information
*A margin call happens when one or more of the securities held in a margin loan account decreases in value below a certain point. This results in the investor having to either deposit further collateral (cash, approved shares or managed funds) to increase the portfolio value, or sell a sufficient part of the existing portfolio to reduce the loan balance.
© Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814 (CommSec) is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945. CommSec is a Market Participant of ASX Limited and Cboe Australia Pty Limited, a Clearing Participant of ASX Clear Pty Limited and a Settlement Participant of ASX Settlement Pty Limited.
The information on this page has been prepared without taking into account your objectives, financial situation or needs. For this reason, any individual should, before acting on this information, consider the appropriateness of the information, having regards to their objectives, financial situation or needs, and, if necessary, seek appropriate professional advice.
CommSec does not give any representation or warranty as to the accuracy, reliability or completeness of any content on this page, including any third party sourced data, nor does it accept liability for any errors or omissions.